Hi, I want to stop using Shopify and delete all my payment informations like Card and Paypal from my account. I dont have the option for DELETE, I only have REPLACE. I dont want Shopify to store theese informations.
I closed my stores.
Topic summary
A user wants to completely remove payment information (credit card and PayPal) from their Shopify account after closing their stores. They note that the platform only offers a “REPLACE” option rather than “DELETE” for payment details, and they don’t want Shopify to retain this data.
Shopify’s Response:
- Payment deletion requests must be handled by the privacy team, not through self-service account settings
- Users need to contact live support advisors who can escalate the request
- Support can be reached by logging into the account, visiting the Help Center, and submitting a request via live chat, email, or callback
Status: The issue remains unresolved pending direct contact with Shopify’s privacy team through official support channels.
Hi, @MajeStik
Thanks for reaching out in the Forums.
We definitely appreciate your wanting to lessen your virtual footprint! Our live advisors can escalate your request to our privacy team who will handle the request.
Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’