I have set up a discount code allowing 30% off products. However, when testing it I am met with ‘Enter a valid discount code’. Then when I tested it against any other code they are not working either.
For simplicity, I will give details of the most recent code I setup
Code type - Amount of products
30% percent off one-time purchase
This applies to specific collections
No minimum requirements
Code - EASTER30
I have attached screenshots so hope this is all enough information for you to help.
It seems that you have set up a discount code of 30% off on certain products in your Shopify store, but you are facing issues when testing the code. Specifically, you are receiving an error message that says “Enter a valid discount code,” even when testing other codes.
To troubleshoot this issue, there are a few things you can try:
Double-check the code details: Make sure that you have set up the code correctly, including the type of code, the products or collections it applies to, and any minimum requirements. In this case, it seems that you have set up the code correctly as a 30% discount for a specific collection with no minimum requirements.
Check the expiration date: Ensure that the discount code is not expired and is still active. If it has already expired, the code will not work when testing it.
Test the code on a different device: Sometimes, the issue could be with the device you are using to test the code. Try testing the code on a different device to see if the issue persists.
Contact Shopify support: If none of the above solutions work, it may be a technical issue with Shopify. You can reach out to Shopify support for assistance in resolving the issue.
I hope this helps you resolve the issue with your discount code.
I have followed all of the steps and still having the same issue. I’m also struggling to find any way of contacting shopify support, or even a live bot chat? I keep on getting sent back to the ‘choose a topic’ page.
I checked your screenshots and noticed you are applying the discount code during the cart page. Have you tested adding the discount code in your checkout rather than your cart?
If it does not work in the cart but works in the checkout, this could be a theme related issue.
I look forward to your reply!
You can always reach out to us on LiveChat or request a call (if the option is available), on our support page here.
