Hi @lulego ,
Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.
First, your store looks stunning and the product layout is very professional! It also has quite enough essential information. However, we can make it even better. Please check some of my recommendations below.
1. Enhance Featured Product Section:
The current featured product section is missing a clear “Add to Cart” button, which disrupts the shopping flow by preventing customers from taking immediate action. Adding this button directly under each product thumbnail can streamline conversions and improve usability.
2. Lack of Trust Badge Section:
There are no visible trust badges (e.g., secure checkout, money-back guarantee, or accepted payment icons), which are crucial for reassuring first-time visitors. Including these near the product or checkout areas can significantly increase perceived security and boost conversion rates.
3. Lack of Customer Review Section:
Customer reviews are a powerful form of social proof that influence purchase decisions, yet this section is absent. Featuring verified buyer reviews on the homepage or product pages can increase credibility and encourage hesitant shoppers to buy.
4. Add the Brand Story:
The site doesn’t currently communicate the brand’s purpose or unique value, making it harder for visitors to connect emotionally. Adding a concise, authentic brand story can build trust, differentiate the store, and foster customer loyalty
5. Enhance Customer Support Tool for your store
It’s essential to provide customers with a helpful support tool that allows them to quickly chat with your support team, easily track orders, and find answers to common questions on their own .
I suggest exploring MooseDesk, a free Live Chat, FAQ & Helpdesk App. MooseDesk provides auto-reply features during non-business hours, a proactive help center, and a user-friendly widget layout, offering an effective solution to enhance customer support on your platform.
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As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.
If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.