I’m posting here because I don’t know what else to do other than picking up and moving all my stuff to another platform.
I made an account using the Starter Plan, filled in my whole shop and uploaded my sensitive documents etc, and then got an email that my shop was shut down for being fraudulent (if it helps to know: it hadn’t launched yet, still hasn’t actually). I submitted an appeal, which was immediately accepted – meaning they shut it down in error, it was a mistake on their end. Because of Shopify’s error they asked me to re-sign up for a payment plan, but the Starter Plan option was no longer there. Because they shut down the shop, it now thinks I am no longer a first time user, even though I had made the account only a few days before this point. Since this situation was no fault of my own, my appeal was basically like “hello I’m a real person, actually” (and a big pain in the butt for that matter :// ) I feel like it makes sense to be able to ask for someone to manually return my account to the Starter Plan (customer support doesn’t have the system to be able to do so, but SOMEONE does, for sure. If I was a big company or someone more important someone would be able to switch the plan). I chose to use Shopify SOLELY because of the Starter Plan in the first place. My current shop margins can’t support a higher monthly cost than that. And I’ve thought about making a new account/shop but then there’s no reason why they wouldn’t mistakenly shut down that shop again and put me back at square one.
Since then, I’ve had two opened and closed tickets with customer support, where I’ve been told someone will reach out to contact me. The first one was 20 days ago, the last one was 10 days ago.
Actually, as I’m writing this I’m realizing I just need to bite the bullet and switch platforms. But I really don’t want to, I’ve already invested so much into the one I made with Shopify. I feel like a Karen, but man, I spent the first 20 days being patient and polite, and now I’m really ticked off 
