I could be missing something simple, it might have nothing to do with the site. I have no clue. But this process is exhausting. The Google and YouTube say I added the appropriate policies green checks. My site is very basic and needs a lot of work but I don’t see how it’s not compliant.
Topic summary
Issue: An advertiser’s site was suspended by Google for “misrepresentation,” despite policy indicators showing compliance. The user is unsure what triggered it and finds the process unclear and exhausting.
Context: Google/YouTube restrict certain products and require compliant legal pages (e.g., Terms, Privacy, Refund). “Misrepresentation” generally refers to misleading or incomplete information in ads or on-site content.
Key checks suggested:
- Collecting purchases/downloads without full, prior disclosure and explicit consent.
- Inaccurate or unrealistic claims about business or products.
- Promoting unavailable products or offers.
- Claiming certifications/brand affiliations without authorization or bait-and-switch branding.
- Mimicking government sites, seals, or agency names.
- Any landing content violating policy.
Actions proposed: Ensure all above are addressed; then request a review or appeal.
Latest update: Google lifted the “misrepresentation” suspension briefly, then re-suspended the account for “Need website improvement” after two days. No specific issues were identified by Google.
Status: Unresolved. Key open questions: which exact site elements violated policy; what specific improvements are required for the “website improvement” suspension. Next steps: strengthen site quality/compliance and re-appeal.
1 Like
Google and YouTube restricts certain kinds of products. Legal pages on you store should be compliant with Google policies.
Hey Dqdistribution,
There are a few points which you can check regarding the misrepresentation issue.
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Promotions that prompt customers to initiate a purchase, download, or other commitment without first providing all relevant information and obtaining the customer’s explicit consent.
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Promotions that represent you or your products in a way that is not accurate, realistic, and truthful.
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Promising products or promotional offers that aren’t available for users
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Claiming to be a certified reseller of goods when not actually certified, using a brand name to drive traffic to a different product on the site.
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Misleading use or mimicry of official government sites, stamps, seals, or agency names.
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Lastly, if your ad or listing leads to content that violates a policy, update your website to meet the requirements and be in compliance with our policies.
And if all these checks are done, then you can request a review of your products or appeal the decision taken on this issue.
Best Regards,
Harsh
Team Adnabu
Unfortunately none of those were the issue, and since they decided to unsuspend the ‘misrepresentation’ and reactivate it, I will never know what caused.
They made the site live for 2 days and now suspend again for ‘Need website improvement’.
I wish they would just spell out what they have an issue with.