This is probably an issue for support and not the forum but support have completely failed to help me so posting here in case anyone has had the same issue and has a solution.
A work colleague of mine transferred ownership of a development store from his Partner account to mine.
We didn’t realise this would remove it from development mode so we asked Shopify support to transfer it back to my colleague.
They said they couldn’t do this but that they could revert it to a development store, which they did.
All fine until the day comes to transfer ownership to my client.
The site dashboard tells me I have to do this from my Partner Dashboard.
The problem is it is not on my Partner Dashboard. Nor is it on my colleague’s who originally created it. Nor is it on my client’s.
6 support chats later and Shopify have been unable to fix this. They keep telling me it is under someone else’s Partner Dashboard but they cannot tell me who. There is no way this should be the case. There is a clear paper trail of previous support tickets showing it should either be on my Partner Dashboard or my colleagues.
I’m completely stuck. I’ve been bounced around Shopify support from agent to agent. I have a contract with my client saying the website was meant to be launched yesterday, thankfully they are patient but this has been dragging on for a week with no end in site.
Any suggestions? Has anyone faced this issue before?