i would like to get a full refund
Hi, @amella !
Thank you for your post, I’m happy to provide you some information.
As per out Terms of Service, Shopify does not offer refunds. However, if you get in touch with our live Support team, we can look at how long your plan has been active for and see whether an exception can be made. When it comes to reaching out to our live Support line, I’ll provide some steps here to make it easier.
- Head over to this link: Contact Shopify Support · Shopify Help Center
- Log in (recommended) or Continue without logging in
- Select the support topic that best suits your inquiry (such as Account or Store settings)
- Scroll down to where it says Get support and select one of the available support options
After being connected with a Support Advisor they will let you know whether a refund can be processed once you close your store following these instructions (they can also help you with those steps if necessary).
I hope this helps, and please let me know if you have any other questions!