I frequently have to apply discounts after an order because customers forget to apply discount codes. Since Shopify doesn’t allow discount codes applied after an order is placed, I have to apply a partial refund. This distorts my return data, as partial refunds count as returns.
Is there any solution I’m overlooking or a practice I should implement to help? Thank you.
Sounds like regular discount codes are creating a lot of manual work for you.
Instead, I recommend using automatic discounts: https://help.shopify.com/en/manual/discounts/discount-types
Shopify’s built-in automatic discounts apply to all customers.
If you need to limit the discount to a specific group of people, then check out this thread where people are looking for workarounds: https://community.shopify.com/c/shopify-discussions/apply-automatic-discount-to-tagged-customers/td-p/569161
If so, then I recommend you try my app, Regios Automatic Discounts, which was made exactly for this: https://apps.shopify.com/regios-automatic-discounts
Happy to answer any questions you may have, even if you don’t end up using my app.
I’m not looking to apply a discount to every order.