Good Morning
Im after some advice with a cancelled order
We had to cancel and order for a buyer. We put the items back in stock
We then did a manual refund for the buyer.
The order still shows up as unfulfilled and I have tried to archive the order etc but still shows up on my orders.
Is there a way to get rid of this
Regards
Hey @RebeccasSweetco ,
Thank you for reaching out to the Community! This would be expected behaviour for unfulfilled orders that are refunded or cancelled. You can however, archive the order to ensure it doesn’t count towards open orders. For more information on this, you can check out our Managing Orders helpdoc as it goes over this in further detail.
I have however, made note of this limitation with our Developers. We’re always looking for ways to improve the platform and think this is great feedback! Please let me know if you have any other questions.