I am unable to get into my account. I changed my phone number and my recovery code is in my old laptop and cannot access it. I need help please.
My email is creativeburstco@gmail.com
Can I get assistance with this?
Thanks
Som
Hello @myimagn
Can you check your email to see if you have received any notifications about the store closing?
If you haven’t received an update from Shopify, the next step is to contact their live support team for more information as they can take a closer look at the issue for you.
Shopify is happy to continue to support you through live chat, email, or callback. Please visit the Help Center and log in to your account to create a support request.
I hope the above is useful to you.
Kind & Best regards,
GemPages Support Team
Hi there, Som!
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
What @GemPages has suggested is definitely what you should do regarding this matter. Here is a direct link however to get you to our live support if you do not see any messages from our internal team in your email about this matter.
Let us know how this works out for you.