hello
i have tried for several days to deactivate my shop until i get to understand shopify.
i keep using the correct password but it keeps telling me my password is wrong and then eventually says i have had too many tries and blocks me out.
what do i do, because i would like to deactivate it.
thanks
Hey, @shopzilla ! Welcome to Shopify Community!
I’m sorry to hear you’re having trouble entering your password and deactivating your store. Are you still able to reset your password? If so, I suggest trying to change it to a new password that’s different from your old or current password. Entering the same password as the old one whenever you try to reset it will create issues, so a unique one must be entered.
If you’re unable to reset your password or if you are but the password doesn’t work, the next best step is to create a support ticket so we can help you do it. Please visit https://bit.ly/3cJkx8V to contact our support team and speak to them via live chat, callback, or email.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!