My password to deactivate my store isn’t working after I reset it multiple times. What do I do?
Hey, @thezoomergroome ! Welcome to Shopify Community!
Have you been setting the same password every time you’ve attempted to reset it? If so, this would be the reason why it’s not working. When resetting a password, a different password must be used as using the same password will cause a password error and will not allow you to log in.
Please try to reset your password to a different one to resolve the issue and deactivate your store. If the password still doesn’t work after resetting it to a different one, please visit https://bit.ly/3cJkx8V and create a support ticket so we can help you further.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!