Good Day,
I am trying to deactivate my store as I don’t have enough time to run it and it will not allow me to do so. Every time I enter my password to deactivate it says “You have reached the maximum number of password attempts. Please try again later” Even though it is the exact password I’ve used to just log in and there is definitely no mistake in it. Please advise.
Hi, @MaseehaR1 .
Welcome to the Shopify Community and thanks for sharing your question.
We’re sorry to hear you’re running into issues when attempting to close your Shopify store. I understand you’re receiving an error message regarding reaching the maximum number of password attempts despite entering the correct password.
I recommend contacting our support team via the Shopify Help Center so our team can look into the issue and assist you with closing your store. When accessing the help center you’ll need to log into your store for authentication and security purposes. On the following page, you can select a topic that pertains to the issue and then scroll down to Get Support to view our available support options.
If you have any questions regarding this process, please let us know.
I hope this helps!