How do I turn off the order confirmation email?

Technical Q&A
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Topic summary

A user on the basic Shopify plan wants to disable order confirmation emails.

Key Finding:

  • Order confirmation emails cannot be turned off or deactivated in Shopify
  • The emails can only be edited/customized

Resolution:

  • A community member provided a reference link to a related discussion explaining this limitation
  • The question appears resolved with the clarification that deactivation isn’t possible
Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

How do I turn off the order confirmation email? I’m on a basic Shopify Plan.

Thanks!

Heidi

1 Like
2

Hi @Heidi_chard

PLease, refer to this link. Can you deactivate the order confirmation email?

I cant be turn off/deactivate but you can edit it.

Please don’t forget to Like and Mark Solution to the post that helped you. Thanks!