Hello, I switched to new customer accounts, turned of self serve returns, edited return rules, but when I create return policy from template, it is still guiding users to write email for return approvals…
Here is the text I still get when I create return policy from template:
To start a return, you can contact us at contact@mystore.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@mystore.com.
What is the solution to quickly include all the rules, especially from self-serve returns, to my policies?
Thank you very much!