I was charged while in trial plan

Shopify Discussion

Topic summary

A user reports being unexpectedly charged by Shopify during their trial period, despite their PayPal payment method not being fully activated.

Key Concerns:

  • Charge occurred during what should have been a free trial
  • Payment method (PayPal) wasn’t properly set up
  • User questions whether this is legitimate or potentially fraudulent

Suggested Resolution:

  • Another participant recommends checking if the charge includes VAT/sales tax
  • Advises contacting Shopify support directly for clarification

Status: Unresolved - awaiting official response or further investigation into the billing discrepancy.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I was charged by Shopify during the trial plan. My payment (PayPal) was not even properly activated.
Would Shopify or someone please clarify this? Have I been scammed or is it from Shopify?

Thanks

2

It sounds frustrating! Check if the charge includes VAT; you can mehrwertsteuer berechnen to confirm. Shopify support should clarify this quickly.