Shopify Plan isnt activated

Shopify Discussion

Topic summary

A user paid Rs. 10 via GPay to activate Shopify’s Basic plan, but the account remains unactivated.

Complicating the situation, Shopify sent an email indicating they initiated a payment refund process shortly after the payment was made.

The user has attached screenshots showing:

  • The plan selection/payment interface
  • Payment confirmation details

They are seeking help to understand why the plan isn’t activating and whether the refund notification is preventing activation. The issue remains unresolved with no responses yet.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Hi!

I just paid Rs. 10 by selecting the Gpay for basic plan. Yet my account isnt getting activated for basic plan. Also, after I paid, Another email received from shopify that they initiated payment refund process. Does that affect this?

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plan.PNG378×280 7.25 KB

payment.PNG
payment.PNG1021×342 23.6 KB

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Kindly help