Hello, I just received a notification from my bank about a payment from Shopify for the monthly subscription of 25$. I completely forgot that I had a trial store with a selected plan that I did not close. I did not want to continue with the store I forgot to close it. How do I get a refund as I just closed the store and I do not have the money to pay for this.
Topic summary
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Charged $25 for a monthly Shopify subscription after forgetting to close a trial store; store has now been deactivated (closed) and a refund is requested due to lack of funds.
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Community cannot access account details or process refunds. If the shop is successfully deactivated, the next step is to contact Shopify Support directly so they can review the charge and consider a refund.
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How to reach Support:
- Go to the Shopify Help Center Contact Page.
- Enter “Can’t log in” in the chat box.
- Choose “I still need help.”
- Select “Account Support” to view available contact options.
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Status: No in-thread resolution. Outcome depends on Shopify Support’s review after direct contact.
Hi @Ansan .
Thank you for reaching out to the Community. I’m happy to provide some assistance with your request, to ensure it gets resolved.
If the shop has been successfully deactivated, please feel free to connect with us directly to complete this request. This will allow for our support team to take a closer look, as we don’t have access to any account information through the Community.
To connect with us, you can:
- Head over to our Contact Page.
- Enter ‘Can’t log in’ into the chat box.
- Select the ‘I still need help’ option
- Select the ‘Account Support’ prompt to view our available support options.
Please let me know if you have any other questions or concerns.