Remove payment method

Shopify Discussion

Topic summary

  • Issue: A merchant wants to remove their credit card from the store’s payment method but only sees an option to add a new card. They request guidance on how to remove the card on file.

  • Clarification requested: Support asks whether the goal is to remove the card by deactivating the store or simply to update the billing information. Deactivating the store would stop the billing cycle and remove the saved payment method if the store is not reopened.

  • Status: No solution provided yet. The next step depends on the merchant’s response about deactivation vs. billing update. The discussion remains open with unresolved action items.

Summarized with AI on December 28. AI used: gpt-5.
1

I want to remove my credit card from shopify payment method, but there is no option to remove, only you can add cards. Please suggest me.

2

Hey @SamanStore .

Thanks for reaching out.

Just to gather some additional context, are you wanting to remove the credit card information and deactivate the store? Or, are you wanting to update the billing information for your store? The reason I am asking is because when you deactivate your store, this will stop the billing cycle and remove the payment information if you do not return to reopen the store.

Looking forward to your response.