My client provided the wrong email address for store transfer and there seems to be no way to reverse the transfer. The website was completely built and ready to go live, is there a way I cancel this?
Hi @brandsbyluxe ,
Thanks for reaching out. Accidents happen, but I can appreciate how this can be a frustrating time.
Unfortunately, we cannot look into accounts specifics via the Community for privacy and security reasons.
I invite you to reach out to our Contact Us page. You should be able to access support options from this link directly. If not, I can guide you step by step:
- Firstly, enter the topic you’d like to discuss with the Support Advisor. In your case, enter a keyword such as ‘partner support’.
- Then scroll down to the bottom of the page, where you should see the ‘Get Support’ button.
Let me know if that helps.