I am trying to add new products to my store because I am a few days away from my launch. Everything was going fine & then all of a sudden I got SERVER ERROR when I tried saving one of the products I was adding. It then told me that if I leave the page I would lose all the information. It wouldn’t cancel so I just clicked on LEAVE. However, everytime I go back to the add product option there is that message at the top to discard or save-but only the DISCARD option is highlighted for me to select, I am unable to click on the SAVE option. There is absolutely no information on the page but the message is still there. I have refreshed, logged out, clear cache, updated Google & still nothing.
Can someone please help me asap, I need these products up before my launch date. Thanks in advance.
I’m so sorry to hear that, I can understand the frustration here. When the Save button is greyed out and unclickable, and the Discard button is all that you can see, that usually means the product has already been saved with the information you’ve added. So if you go to add a product option that is already there, the admin will not let you save ‘new’ changes, as technically the changes are not new. The server error may have popped up after the request to add the product option has been sent, so it may have saved your initial product. Could you show me a screenshot of your product options as they currently are, and also let me know which options you are trying to add?
I’m sure we can get to the bottom of this for you!
Thank you for replying. I will attach the error message. The thing is I am adding multiple new products. It won’t allow me to add any other new product ever since I got that error message and this is now 24hrs later that I’ve waited before retrying. So I don’t think it’s because I am adding the same product because I am actually trying to add something else. I am actually not sure how to send a screenshot from my laptop, I’m sorry. If you can tell me how I will definitely try.
If clearing the cache does not work, there may be a technical issue at play here that is preventing you from updating your products in the admin. The best thing here would be to contact our support team via live chat so we can speak with you in real-time about what errors you’re seeing. Just so we can check that everything is working as it should! Can you visit our Help Centre here and log in to your account to create a support request? Once you visit the Help Centre, you can type in your question or the topic you need help with. After that, you will be provided with some guides that may resolve your issue for you, and it will also give you the option to speak to a Support Advisor if the guides aren’t what you’re looking for. You should see the ‘Contact Support’ link at the very bottom of the page once you’ve typed in your question.