Shopify admin panel white screen

Technical Q&A

Topic summary

Multiple users are experiencing a critical issue where the Shopify admin panel displays only a white screen, preventing access to store management functions. The storefront remains operational, but administrators cannot access the backend.

Console Errors Reported:

  • 404 errors for Vite client assets from Shopify’s CDN
  • Missing React refresh module
  • SendBeacon failures

Troubleshooting Attempts (Unsuccessful):

  • Clearing cache and cookies
  • Testing in incognito mode
  • Trying different devices and browsers
  • Verifying firewall settings
  • Ensuring browsers are updated

Current Status:
The issue appears widespread, affecting multiple users simultaneously including new Shopify Partners. One user speculates this may be related to a recent Shopify platform update. No resolution has been identified, and the problem remains ongoing with users unable to access their admin interfaces.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

The website itself is still up and running, but Ive lost access to the admin panel, it displays a blank white screen with a few console errors:
GET https://cdn.shopify.com/shopifycloud/web/assets/v1/vite/client/@vite/client net::ERR_ABORTED 404 (Not Found)Understand this error
admin.shopify.com/:38

GET https://cdn.shopify.com/shopifycloud/web/assets/v1/vite/client/client/admin/entry.tsx net::ERR_ABORTED 404 (Not Found)Understand this error
admin.shopify.com/:17

GET https://cdn.shopify.com/shopifycloud/web/assets/v1/vite/client/@react-refresh net::ERR_ABORTED 404 (Not Found)

Ive tried resetting cache and cookies, logging in with incognito and different devices, ensured device connection and firewalls settings, and made sure my browsers are up to date.

3 Likes
2

I have same issue.

3

Maybe Shopify just golive new version. There is still SendBeacon failed error now while accessing Shopify Admin.

4

Same – just landed my first Shopify client as a Partner and there’s no interface to work with!

20250508-screenshot.png
20250508-screenshot.png314×164 6.37 KB

5

Me too this is very annoying