Shopify Domain Has been Hijacked

Technical Q&A
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Topic summary

A user discovered an unexpected Indonesian Shopify store appearing on their domain, despite deactivating their own store last month.

Key Details:

  • The domain’s DNS still points to Shopify’s IP address
  • An unrelated store (Indonesian) is now displaying on their domain
  • The user suspects a breach within Shopify’s platform

Current Status:

  • The issue remains unresolved
  • The user is seeking contact information for Shopify support
  • They’re asking if others have experienced similar hijacking incidents recently

This appears to be a potential security issue involving unauthorized use of a domain through Shopify’s infrastructure.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hi,

I have spotted that someone is hosting a shopify store on one of my domains that is pointing to an old store.

The strange thing is that I deactivated the store last month.

The DNS entry for the domain still still points to Shopify’s IP but now displays an Indonesian store.

It looks like the breach is somewhere in the Shopify platform however I can’t see where to contact them.

Wondering if anyone else has had this issue recently.

1 Like