Hi,
I keep getting notifications that my Shopify payment account is on hold and that I can’t accept new orders.
How do I get to the bottom of this? Shopify doesn’t even let me know the root of this problem so how can I address this?
Hey, [email removed]Lvswart! Welcome to Shopify Community!
When your Shopify Payments account is on hold, our support team needs to access your account and find out what your next steps are so you can continue accepting orders. Have you reached out to Support as advised on the notification you received? If you haven’t yet, please visit https://shopify.link/o71x to create a support ticket and our support team will be happy to look into your account.
If you’ve already spoken with our support team, they may have advised you to wait for an email from an escalated team. If this is the case, you can rest assured that your request for a solution has been processed and the team will get in touch with you as soon as they can to provide information about your case. Thanks for your patience!
Should you have any other questions or concerns in the meantime, you can let me know here and I’ll help you out!