Long Story here.
I’ll get to the point first.
I need to work with a Billing support person to change the current billing of my store. I built a store with mentorship from the Ecomm King. I hastily paid for a year upfront. Something went wrong, and the metrics from FB would not connect to Shopify. After about ten days of testing and troubleshooting, we decided to rebuild. Now everything is working so we destroyed the non-working store.
I need assistance to apply the payment for the entire year to the new store. Please get in touch with me via email.
Thank you.
Hi there, @bacohen8 !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With such billing matters, please reach out to our live support team directly using this link.
Once they verify your credentials, they can open up back end information and dig deeper through your billing information and provide next steps to resolve this matter for us. They have access to such information which we do not over social channels which is why we are referring you to their queues. They can communicate with you via chat, emails, and, if available, phones.