Subscription/Domain

Technical Q&A

Topic summary

  • User cancelled their Shopify subscription but forgot to turn off the domain’s auto-renewal. They want to cancel the domain renewal without paying to regain access to the now-closed store.

  • Key questions:

    • Can the domain renewal be cancelled or auto-renew disabled when the store is cancelled and not accessible without payment?
    • What steps or support channel can handle domain cancellation without reactivating the subscription?

  • Status: No responses or solutions yet; outcome pending.

  • Notes: No images, code, or attachments provided.

Summarized with AI on January 6. AI used: gpt-5.
1

Cancelled my Shopify Subscription but never cancelled my Domain Renewal how do i cancel it without paying to access my cancelled store

2

You should still be able to log into your Shopify admin even if the subscription is cancelled. Shopify typically allows access to manage domains and billing for a while after cancellation. Check if you can log in at your-store-name.myshopify.com/admin. From there, navigate to Settings > Domains and you should see an option to turn off auto-renew or cancel the domain.

If you absolutely cannot log in, your best bet is to contact Shopify Support directly. Explain that your store subscription is cancelled but you need to manage your domain. They can look up your account by email or original store URL and help you cancel the renewal. You can usually find contact options through the Shopify Help Center.

Hope that helps!