System management

Technical Q&A

Topic summary

A user purchased a second-hand MacBook Pro that displays “THIS MAC IS SUPERVISED AND MANAGED BY: SHOPIFY INC” and cannot access Apple ID or profile settings. The device appears to still be enrolled in Shopify’s mobile device management (MDM) system, likely from a previous employee who didn’t properly remove it before selling.

Current Status:

  • Shopify staff are handling cases individually through private messages
  • Multiple users have reported the same issue with recently purchased devices
  • Staff are collecting device information and escalating to their IT team for removal from MDM

For Affected Users:

  • Create a new post if experiencing this issue
  • Wait for Shopify staff to send a private message requesting device details
  • IT team will assist with removing the supervision profile once information is provided

The issue remains ongoing as new cases continue to emerge from the second-hand device market.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

shopify.png
shopify.png2880×1800 667 KB

I buy my this MacBook pro which is second hand from a shop and I have no clue about who was the previous owner, I’m having this problem where I can’t open my Apple ID and profiles in the Mac and it shows that “THIS MAC IS SUPERVISED AND MANAGED BY: SHOPIFY INC”. I think the previous owner might work in shopify and he forgot to remove this device from their server, I’m having so much trouble related to this I can’t access anything shopify please reply this message and help me with it I would be really grateful.

Thank you

2

@Ary2611

I have sent you a private message. Please follow up there with the requested information.

1 Like
3

Trevor, my computer has the same thing. is there any way you can help me out as well?

4

Hi @mt2003 ,

Thank you for bringing this to our attention. I’ve sent you a private message.

When you get a chance, please get back to me with the requested information.

1 Like
5

If you’re experiencing the same issue with your recently obtain device, please create a new post to let us know.

We will send you a private message to gather the related information and notify our IT team to provide specific assistance where applicable.

I’m marking this reply as solution to help members find this update more easily.

6

Hey i have the same issue can u help me