I’ve been trying to reactivate my store for 3 days but cannot get access to pay. I’m flustered beyond words without access to a human to help me. How can I pay if my store is inactive and showing an http error code preventing me from even getting to the payment screen? Please help.
Open this link in Chrome Incognito mode. You should be able to get in contact with Chat support.
https://help.shopify.com/en/questions#/contact/chat
Hey @Fearlessfaith1 .
I am terribly sorry to hear that you are having trouble accessing your store for the past couple of days. Rest assured, I am happy to help you in any way that I can! Would you be able to share a screenshot of the error code here so that I can check what type of error it may be? It does seem like it is possibly a device issue, so you can also try some troubleshooting steps below too:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser, as well as incognito or private windows to rule out any browser issues.
- When using incognito, if you’re still experiencing a delay, confirm you have disabled browser extensions, as these can change how pages function and look.
- Ensure your web browser is up-to-date on the latest version (we don’t support every browser, but we do support these here).
- Try another device like a computer or mobile phone.
- Try on the Shopify Mobile App; this is usually the best step to try, as it will rule out any browser issues.
- Ensure you do not have any firewalls or pop up blockers enabled on your device, as these can interfere.
- Try a different Wi-Fi or cellular connection.
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request as @Nick_Marketing has mentioned.
Let me know how it goes for you!