Shopify has been trying to charge me $399 10 times now ! I can’t speak with anyone because I don’t have an active account and I can’t deactivate anything. I went through this process a month + ago and it said it went through fine. Now I keep getting notifications about trying to charge me! I don’t even have a business !!!
Topic summary
Repeated $399 charge attempts from Shopify despite no active account. The poster says deactivation was completed over a month ago, yet they are receiving ongoing payment notifications and cannot contact support or deactivate anything because the account isn’t active.
Likely cause suggested: the account may not have been fully deactivated and may carry an unpaid balance, triggering automated charge attempts.
Proposed resolution steps:
- Log in to the Shopify Help Center with existing credentials (even if the store is inactive).
- Use the Help Center’s AI chat, proceed through prompts until options like “I still need help” or “chat with a support advisor” appear.
- Request manual deactivation and resolution of any outstanding balance by Shopify support.
Status: Unresolved; user directed to contact support through the specified Help Center flow to stop billing notifications.
Hi @Whodidthis !
It seems like your Shopify account was not properly deactivated and has unpaid balance which is causing this charge attempt notifications. You will need to reach out to Shopify support team so, they can deactivate your account on their end to stop this billing notifications. Log in your Shopify credentials first on Shopify help center even though it is not active. You can then reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.