Verification of business details

Shopify Discussion
1

I can not get verification for my account. I thought everything was working ok and now I have a significant amount of money sitting in pending for my account. I have uploaded over and over again, electric bills, council tax bills, bank statements, shop lease agreements I’m at the end of my tether. If i didn’t have so much money sat pending i’d cancel my account. Can any one help?

I have be sent round and round in circles with customer service AI !!! I just want to speak to a human being !!!

2

Hey, @Fiona59! Welcome to Shopify Community!

I understand you have a concern regarding business verification. Since you’re unable to verify and successfully submit support documents, it’s best for our support team to access your account and investigate what’s going on. You may follow the steps below to create a support ticket:

  1. Visit https://shopify.link/o71x.
  2. Click Log in.
  3. Enter your email address in the text box and click Continue with Email.
  4. Enter your password and click Log in.
  5. Enter your two-step authentication code and click Log in again.
  6. If you have multiple stores, select the relevant store. Otherwise, proceed to the next step.
  7. Select the appropriate topic of concern. In this case, it’s Money > Shopify Payments.
  8. Choose from the support options below the help articles.

Should you still have trouble creating a support ticket, you can try performing local troubleshooting methods such as accessing the support page via a different browser or private browsing window and a different device. If you’re still unable to create a support ticket, let me know what’s preventing you from doing so and I’ll help you further.