Very High Polling / Refresh on Shopify Android App

Technical Q&A

Topic summary

A Shopify merchant reports a critical issue with the Android app where excessive auto-refresh rates make order management nearly impossible.

Core Problem:

  • App refreshes at extremely high frequency
  • Interface constantly jumps back to top of order list
  • Scroll position is lost after each refresh
  • Issue verified across multiple Android devices

Business Impact:

  • Cannot review or process orders efficiently
  • Workflow constantly interrupted
  • Delays in order fulfillment affecting customer satisfaction
  • App essentially unusable for order management tasks

Requested Solutions:

  1. Reduce auto-refresh frequency to reasonable interval
  2. Preserve scroll position during refreshes
  3. Implement proper user acceptance testing for Socket IO implementations

Status: Discussion remains open. One respondent has offered to investigate if store credentials are provided, but no resolution has been reached yet.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
1

I’m experiencing a critical usability issue with the Shopify app that is severely impacting my ability to manage orders effectively.

Problem Description: The app is automatically refreshing at an extremely high frequency, causing the interface to constantly jump back to the top of the order list. This makes it impossible to:

  • Review individual orders thoroughly
  • Process orders efficiently
  • Maintain my position in the order queue
  • Complete basic administrative tasks

Business Impact: This issue is preventing me from fulfilling customer orders in a timely manner from the mobile app, which directly affects customer satisfaction and my business operations. The constant refreshing interrupts every workflow, making the app essentially unusable for order management.

Technical Details:

  • The refresh/polling rate appears to be set too aggressively. I have checked this on multiple phones (all Android). This has not changed.
  • The app loses scroll position after each refresh
  • This occurs consistently across all order management screens
  • Issue persists across app sessions

Requested Resolution:

  1. Reduce the auto-refresh frequency to a reasonable interval
  2. Implement scroll position preservation during refreshes

Optional: Pls have someone perform UAT when the developer Vibes codes Socket IOs with excessive polling.

2

Hey @jodiabaazar,
Could you please share your store url and password [if applicable] so that I can take a look and provide you with a solution code.
Thanks