Website Not Loading Correctly (Intermittently)

Topic summary

A Shopify store owner is experiencing intermittent loading failures on their website. The issue is highly unpredictable—the site may load correctly for multiple refreshes, then fail repeatedly before working again.

Symptoms when loading fails:

  • Console errors appear
  • Mobile menus become non-functional
  • Product variant selection doesn’t work
  • Homepage sections go missing

Current status:

  • Shopify support was contacted but unable to resolve the issue
  • The user has shared screenshots comparing correct vs. incorrect page loads
  • Seeking community assistance to identify potential causes and solutions

The intermittent nature suggests possible CDN issues, caching problems, JavaScript conflicts, or theme/app compatibility issues, though no specific cause has been identified yet.

Summarized with AI on November 13. AI used: claude-sonnet-4-5-20250929.

I have an issue that just started happening with my website, and that is it won’t fully load some of the time. Sometimes it loads fine and everything works, and other times there are console errors that prevent it from fully loading and then it doesn’t function properly (menus don’t work on mobile, can’t select product variables, missing sections on the homepage, etc). And it is very intermittent; I can hit refresh 20 times in a row and have it load fine, then all of a sudden it’ll stop loading correctly for 10-20 refreshes, then it’ll go back to working again. It’s very odd.

Can someone please take a look at www.stargrip.com and let me know what I might need to do to fix this issue? I have already contacted Shopify support and they were unable to help, and recommended I ask the community for assistance.

For reference, when the site loads correctly it should look like this:

And when it doesn’t load correctly, it looks like this: