What causes the 'Too many redirects' error on my domain?

Technical Q&A

Topic summary

The “Too many redirects” error occurs when a domain is caught in a redirect loop, typically due to incorrect DNS configuration. The primary solution involves updating DNS records through the domain registrar:

Required DNS Settings:

  • Point the A [email removed] record to Shopify’s IP address: 23.227.38.65
  • Point the CNAME (www) record to shops.myshopify.com
  • Ensure only ONE A record exists (delete duplicates)

Common Issues:

  • Multiple A records pointing to different IP addresses cause random connection failures
  • Incorrect CNAME configuration (pointing to myshopify.com instead of shops.myshopify.com)
  • Domain forwarding settings interfering with DNS records

Additional Notes:

  • Shopify-purchased domains may use IP addresses ranging from 23.227.38.32 to 23.227.38.74
  • DNS changes can take up to 48 hours to propagate
  • Some users resolved issues by clearing browser cache/cookies or reinstalling apps

Related Problems:

  • SSL certificates showing as “pending” after DNS configuration
  • Help Center access blocked with redirect errors (resolved by disabling VPN, clearing cache, or trying different browsers)
  • Checkout page customization blocked by redirect errors

Most cases were resolved after correcting DNS records and allowing propagation time. Several users remain awaiting assistance for persistent issues.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
41

Hi,

My url glamglitterz.myshopify.com redirected to my new domain:glamglitterz.com but when adding the new domain clicked the button " I updated the DNS records" , the CAA - “Current values or empty” , because of that not able to add my domain

42

Hey! I am having issues with the “too many redirects” error message for my shopify website. https://hkoffgrid.com/

43

Hello, I am having this same issue on some devices when following a link to my site. Typing it in directly works, but linking does not. And it appears to be an issue only for some. I purchased my domain directly through Shopify and it has been well over 48 hrs. Can someone please help?!?

44

Hello, i have the same issue, i tried to configure the A route as mentionned in this thread, it’s been 4 days since i bought the domain from shopify, and 12h+ since i reconfigured the A route from 23.227.38.32 to 23.227.38.65. but i still get SSL Pending, and the website isn’t working saying “redirected too many times”. my domain name is : luxoradz.com