Why am I encountering a 'too many redirects' error on my website?

Technical Q&A
1

I’m having issues with my website loading. I get a error too many redirects error.

In have read on other posts about the A record but I still get the same error.

My website has been like this for over 24hrs now, this can’t be a propagation issue anymore.

My GoDaddy DNS records:

A Record: 23.227.38.65

CNAME: www: shops.myshopify.com (previously wolf-raven-beard-co.myshopify.com)

CNAME: 31a21d5c-046f-4592-a88a-411cd17720ec: dns-verification.shopify.com

Any help would be much appreciated

2

Hi, @rcskinner .

Welcome to the Shopify Community.

The error message too many redirects may be appearing if your website has been set up in a way that keeps redirecting it between different web addresses. When your browser attempts to load your website, it goes back and forth between those web addresses that will never complete, a redirect loop.

For better visibility, could you share either a screen recording or a screenshot of the error message when trying to access your website?

I’ve checked the DNS settings for your domain www.wolfandravenbeardco.co.uk and can confirm that the subdomain points to Shopify, the CNAME record is valid, the A Record points to 23.227.38.74 and the domain has a CNAME record pointing to wolf-raven-beard-co.myshopify.com.

Were you previously able to resolve this error? If you’d like our team to take a closer look, feel free to provide the storefront password so we can further investigate.

I look forward to hearing back and learning more.

3

Can you check mine domain also

crzydots.in. Having the same redirection error. I have set up the A. Ans CNAME

4

Hi, @Crazydots . I took a look at your domain and it appears you have set up multiple A records, which can cause issues. You will want an A record pointing to the Shopify IPv4 address 23.227.38.65. However, I recommend you remove any additional A records for the root domain. This should resolve the issue. If you are still having trouble please review the steps to set up your domain here. You can also contact our support team through the Help Center here so we can look into it with you.