I have tried a few times to send a test email from Shopify, but they never come through to my inbox. I’ve checked my spam folder and there is nothing there, even though Shopify tells me a test email has been sent. Does someone have a solution for this please?
Hi @Minx ,
Several things to troubleshoot here and I’ll do my best to help.
Is it possible you have more than one email address associated with the account? Be sure to check your Admin > Account > Settings as well as under Settings > Notifications to see which email addresses are set-up for notifications as this is where the test email will go.
It’s also worth considering that your mail provider is still blocking the emails, despite not appearing in spam folders. Have you set up your MX records appropriately? You can learn how to set that up here.
Be sure to check your spam filters as well to see if they’re set in a way that could be trapping the email and explore whether you can opt to whitelist Shopify which may help solve the issue for you.
Additionally, if you aren’t already using email hosting, this would be a good opportunity to set that up. Having a custom domain email helps solidify your brand, build customer trust and is an essential component to the overall professionalism of an online business.
Let me know if any of the above was helpful, if not, I’ll be back to help continue troubleshooting this.
It seems there was still a user & permission for the person who originally set up the site for us. I’ve cancelled that and set up myself as a staff member with a different email address. If I test something - For example I wanted to test the appearance of our customer fulfilment form which I changed slightly - it still looks like it’s going to my creativecronies email address but the tests don’t arrive there, although your response to this issue arrived just fine to that address. I don’t really understand MX records … and am still learning about how everything works. Will test again in a day or two and see if it works now.