Why are some orders missing channel information in Shopify?

Payments + Shipping & Fulfilment
1

Hello guys,

since friday we experience a strange behaviour in shopify. Some orders have no informations in the channel column. So we cannot filter orders by app, onlineshop etc.

Since Monday we deactivate the dynamic buttons with some css coding and deactivate the shop payment option Shop Pay. So its confusing because the problem appear 3 days before we deactives these options.

Do have any solutions?

Best regfards

2

Hello,

we’re experiencing the same issue for about a week now.

Some orders have no channel in the order overview but the channel is correctly set in the order details view (always Online Store).

Since then we’ve been unable to use the filters to work with our orders.

Seems like a Shopify platform update that broke a certain behavior.

3

Hi man,

did you find anything about this problem i am still facing it now