Can’t deactivate my Shopify account
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Hi @pixielux .
Are there any particular error messages you’re seeing on your end, when you’re trying to close your store?
If you’re still having issues with closing your store after following the instructions shared by @made4Uo in their reply, you can go through the troubleshooting steps below so that we can rule out any browser caching issues:
- Try to access your Shopify admin and close your store via an incognito window
- Or, you can use your usual browser but to clear the browser’s cookies and cache
- You can also try another browser. For example, if you’re using Safari, you can try accessing your account on Chrome or Firefox
- You can also try to use another device, such as a different laptop or computer
If the issue persists, you’ll need to get in touch with our live support team in order for us to take a closer look at your account and provide the next best steps.
To get in touch with our team, you’ll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with the heading ‘Contact support’, and you can scroll to the bottom of that page to select your preferred contact method with our team.
Out of curiosity, is there any particular reason you’re looking to deactivate your Shopify account?