Hey! I have been unable to purchase shopify labels for almost 24 hours. I reported this earlier today to shopify support and they have replied this evening advising that there may be a link to certain addresses not being registered on Google. This isn’t the case as I am unable to book in any orders with multiple different shipping addresses / locations. Below is the error message I’m getting - any help would be much appreciated!
Topic summary
Users report being unable to purchase Shopify shipping labels, with errors persisting across multiple addresses and devices. One user included an error screenshot; the exact message isn’t detailed in text but the image appears central to understanding the issue.
Support acknowledged a Shopify-wide issue affecting label purchases and stated it was resolved. However, at least two users still experience the same error, including one who has been unable to buy labels since 3 October.
Troubleshooting done: clearing cookies/cache and testing on three different devices did not help. The initial suggestion that unregistered Google addresses were the cause was disputed by the user, as failures occur across multiple addresses/locations.
Impact: Users are manually booking labels, increasing workload/time.
Latest update: Another user asked if a system issue is ongoing after encountering the same error today, indicating the problem may not be fully resolved for all.
Status: Unresolved for some merchants. Recommended next steps: confirm current system status with Shopify Support, continue troubleshooting beyond cache/device (e.g., account/plan/permissions, carrier settings), and monitor for an official incident update or fix.
Hi there, @Jess-19 !
Thanks so much for reaching out about this. We did have a Shopify-wide error affecting shipping label purchases around this time, but it should now be fully resolved. Are you now able to purchase shipping labels as usual? I would definitely recommend fully clearing all cookies and cache from your browser, and then refreshing to see if this allows you to then purchase your labels as usual.
How are things on your store going? Is there anything you’d like to improve or change? I’d love to help!
Hey! I have had a reply from support via email to say it was a known issue and has been resolved but it hasn’t for me. I’m still getting the same error message and haven’t been able to book a label in using shopify fulfilment since 3rd October. I’ve cleared cookies and cache and have tried to book labels in on 3 difference devices - still not working!
I would say issues like this being resolved quickly would be an improvement - I’m having to manually book labels in which is taking up so much time.
Hello Ivy, today I am having the same issue with regards to getting an error message when trying to buy a shipping label. Please can you advise if there is a system issue?
TIA x
Rebecca