Hello and good day
I am facing a problem with the appearance of the products. I can see them in the backend and I set them as active already, but I cannot find them on the frontend either in their collections or in the Shop all page.
I faced the same problem two days ago and the products did appear at the end but after a long time. However, yesterday I added extra products and they did not appear till now. I used Oberlo for adding the products.
I hope you can help me with this problem.
Hey, @airesemall ! Welcome to Shopify Community!
If you’ve already made your products active, added them to collections, and added those collections or products to your menu, there’s a likelihood your products may not have been made available to the online store. Even though active products have been manually added to the storefront, they won’t appear if they are not configured to appear in the online store sales channel. You can check and ensure your products are available in the online store by following the steps below.
In your Shopify admin, go to Products > All products.
Click the title of the product in question.
In the Product status section, Online Store should be listed underneath Sales channels and apps.
If Online Store is not listed, click Manage.
Check Online Store and all the sales channels you want this product to appear in.
Click Done.
Click Save.
If the products have already been set to be available in the online store, and they still don’t appear in the storefront, we’ll need to access your store and investigate. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
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