Why can’t any of my clients use shop pay installments? Shopify you have affected my income for the past month. I can’t get ahold of anyone and I just need help to solve this problem!
Hi @trinitysutton ,
Thank you for reaching out about this. I’d recommend first checking the Payments section of your admin to see if there is a banner there mention any sort of suspension or hold on your Shop Pay account. If your Shop Pay Installments account has been suspended, you’ll see a message here indicating that this is the case. If you do see a banner here mentioning a suspension, please let me know.
If your account does not seem to be suspended, please refer to our page on eligibility criteria for Shop Pay Installments as not all buyers will be eligible. For example, buyers need to provide a US-based shipping address as well as a valid debit or credit card at checkout, be over the age of 18 and have registered for Shop Pay, and also cannot use Shop Pay Installments if they’re paying for any part of the order with a digital currency (such as gift cards). Please ensure that your customers attempting to pay using Shop Pay Installments are meeting all of these criteria.