Why did my credit card payment get rejected on an online platform?

Payments + Shipping & Fulfilment
1

i coudnt pay (The credit card was rejected by our payment services provider.)whats this mean,

2

Hi @xuyangziman

This is PageFly - Advanced Page Builder. I would love to give you some recommendations

To confirm, are you attempting to pay for your Shopify’s subscription fees with your credit card, but are seeing the error message you stated?

If this is the case, are you able to check that your card meets the following requirements:

  1. Must be a debit card or a post paid credit card (pre-paid credit cards are not supported, but may work)
  2. Must be cobranded with Visa, Mastercard, or Amex
  3. Must be capable of accepting international charges in USD
  4. Must be capable of making online purchases
  5. Must be capable of accepting recurring billing
  6. Must have appropriate funds available
  7. Must enter billing address and details the same as what their bank has on file
  8. Must not have a restriction on how much the bank will allow to be processed at once

Please also note that credit cards are usually pre-enabled for international transactions in USD, but debit card and hybrid debit/credit cards usually need to have this feature enabled by your provider. If you aren’t based in the US or aren’t sure if your card accepts recurring international payments in USD, you can reach out to your card issuer to clarify and confirm.

Hope you find my answer helpful!

Regards,

PageFly

3

Hi there, @xuyangziman !

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

As you can see, one of our contributors @PageFly-Victor has provided a great explanation as to why your credit card may be getting declined. Please read through the information he has presented and see how you can act accordingly to ensure your card does not get declined. I have also attached this help document that further explains accepted payment methods for your Shopify bill.

If the problem still persists on your end and have gone through the information provided but are still not sure where the error is happening, you can also reach out to our live support team for further assistance on this matter. Once they verify your credentials, they can open up back end information and dig deeper into this matter for us.

Definitely let us know how this information works out for you.