When I initiated the transfer of my GoDaddy domain to Shopify, I didn’t realized I was blocked from transferring because I transferred my domain from one GoDaddy account to my other GoDaddy account. Shopify charged me $17 already and GoDaddy says I can’t transfer until the 60 day mark which is Oct. 9th.
My question is, will I need to initiate the transfer again when I’m unblocked or will Shopify automatically try? And if so, will I be charged $17 again?
Hi, @EccentricAngel ! Welcome to the Community, and thanks for reaching out about this.
Once the 60 day waiting period has passed, you will need to initiate the transfer of your domain over to Shopify again. The status of your domains can be viewed from your Shopify admin in ‘Online Store > Domains’, and since your third party domain was unable to be transferred just yet, you should only see your myshopify.com domain listed there as connected at this time.
Additionally, you’ll only be charged for the domain registration once the transfer has been complete. Therefore, even though you may have had a charge applied when you first initiated the transfer, the $17 would have been refunded back to you once we determined that the transfer was not able to be completed at this time.
You can double check on this (and any other billing inquiries) from within your Shopify admin as well. Please go to ‘Settings > Billing’ where you can find all invoice information in the Bills section; You should see a refunded notification next to the invoice for a domain registration. More information about your invoices can be found in the Help Doc for Managing billing.
Let me know if you have any other questions about this, or need further clarification. I’m here, and happy to help!
My domain is on hold and trying to speak with anyone at Shopify is a joke. I need my domain off hold but Shopify said it’s not them to ask ICANN. I did. ICANN says it’s Shopify but Shopify keeps denying it. What’s up?
Hi @Helen
Similar issue but slightly different - During the transfer process, I received three bills but each time the process said “Transfer Failed - Retry”. On my fourth try, it now says another shop has claimed my domain?
If I received multiple bills, is it possible I have retained the domain? How can I check this? (Hoping this is successful).
Thank you,
Ashley
Hey, @Hbmiked . That sounds frustrating that you haven’t been able to speak with one of our Support Advisors! Phone support is on a volume based callback system now, so there is a possibility that there wasn’t a callback spot available at the time you were needing a hand. Live chat is always available through thecontact page though, if you like. However I’m happy to look into this for you here too!
Are you looking to transfer your domain away from Shopify? Could you also tell me more about what you mean when you say your “domain is on hold”?
There is a transfer restriction of 60 days from purchase that is in place before a domain transfer across hosts can occur. This restriction is put in place by the Internet Corporation for Assigned Names and Numbers (****ICANN), and so we don’t have any control over that, I’m afraid. More information about it is found on ICANN’s website here. Is this the hold you are referring to?
Hi, @Ashley_K . Thanks for your questions!
You are wanting to transfer a third-party domain to be hosted by Shopify, correct? You will only be billed when your domain transfer has been successful. Therefore, there would have been billing charges upon attempting to transfer your domain, but the charge would have been cancelled/refunded when the transfer did not complete. You can check on this by going to ‘Settings > Billing’ from your Shopify admin. Within the Bills section, you should see all invoices, and the cancelled ones should be indicated as so.
In regards to the notification saying that your domain is on another shop, one of the more common reasons for this is if someone owned the domain before you, attached to a Shopify account, and then forgot to remove it when they decided not to renew it.
I’ll gladly take some time to determine what exactly is happening for yours, and how we can go about getting it all sorted out. Therefore, I am sending you an email to authenticate your account. Please reply back when you get a chance, and I’ll start looking into it.
Thanks!
Hi @Helen -
Thank you so much for your willingness to take a look. It looks like it transferred successfully, so I’ll check back in on billing to view the cancellations. I greatly appreciate it!
Best, Ashley
Hello
so my i want move my store to other i will try many times contact with support but give me a message to open ticket but i don’t know how or where can contact chat with you
My pleasure, @Ashley_K ! I’m happy to hear it has transferred successfully you now. If you have any other questions, or need further clarification on something, just let me know!
Hello, @newaster ! You can reach out to a Support Advisor via a live chat onthe contact page here. Once you enter your store name (or indicate that you don’t have a store), and choose the chat option, you’ll be brought to a search page that looks like this:
Please enter a topic and click Search. You’ll be provided with relevant documentation, which will hopefully help. However if it doesn’t, just scroll to the bottom of the page and click the green Continue button to connect to a live chat. It looks like this:
That being said, if a resolution to your issue isn’t time sensitive, then I’m available to help you out here in the Community as well. Could you tell me more about what you are needing to do? Are you wanting to transfer your domain over to another Shopify store?
Hi @Helen It looks as the secondary “www” domain still notes “setup in progress” - we have been alerted by customers they cannot find our site if they happen to type in “www”. Is there an estimate on how long the setup can take, and if there could be any issues blocking it? I will attach a screenshot for reference.
Thank you for your help! - Ashley
Hey again, @Ashley_K ! Is this the same domain that you transferred over back in October? It can take up to 48 hours after any changes are made to a domain to fully propagate, but if this is the same one, it definitely should have connected up properly for you by now. Therefore, let’scheck your CNAME Record to be sure it is correctly set up.
To do so, please go to ‘Online Store > Domains > Manage > DNS Settings’. The DNS Settings are found on the top right hand side of the Manage section, as seen here:
Next, please ensure the CNAME is pointing to Shopify; It should look like below. Please ‘Add custom record’ if you are missing it.
Let me know what you find!
@Helen What a quick and helpful piece of advice! This was missing; hopefully this will be the solution. For the other three CNAMEs that are a combo of letters and numbers in long strings - should these be deleted?
Thank you,
Ashley
You’re welcome. @Ashley_K ! If it was the CNAME that was missing, then that’s definitely the missing piece of the puzzle.
The other CNAME’s in your DNS Settings, did you add these in yourself? If they aren’t there pointing other subdomains back to your domain or for any type of email purposes, then it should be just fine to remove them.
Let me know if you have any other questions. I’m happy to help.
@Helen Oh great! No, I hadn’t added those; however, perhaps that’s what occurred when I moved the domain from GoDaddy? Either way, I will remove them. Thank you, again!
Best,
Ashley
Any time, @Ashley_K !
You’ve done a wonderful job on your store, by the way! It’s very informative and well put together, is a great experience from the customer perspective, and has awesome product photography. Not to mention, your clothing is beautiful and I love the concept of promoting sustainability from production through to packaging. Well done! Are you the clothing designer as well?
There is one link on your Finishings page that I’ll bring your attention to. In the ‘Cotton cord’ section, the ‘Sweater Dress’ link needs to be edited to direct back to the product page.
How’s business going for you so far?
Hi @Helen ,
Thank you for such kind words about our collection launch! (and you are so sweet to notice all these details) 
Yes, I am the sole entrepreneur behind the brand, but my husband helped build the site. Bootstrapping! We launched a little late this year due to COVID impacts on manufacturing, but we are grateful to have been able to continue in the first place. We are hopeful things will pick up in the new year
Truly appreciate the detection of this issue below, and I’ve corrected it. I hope you have a wonderful holiday season and happy new year (yay 2021!)
Best, Ashley
