Why does Shopify's customer service disappoint many merchants?

Shopify Discussion
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Never in my LIFE have I experienced this level of depravity that Shopify shows its merchants.

I dont know if this is Canada or just really shameful human behavior.

The customer service is the lowest of the low.

They appoint Shopify Experts to represent them and to do jobs for their merchants.

When the merchant isnt happy, Shopify acts like it has NOTHING to do with said Experts.

Shopify, listen up. These merchants are on your website. STAND BY THE SATISFACTION OF YOUR MERCHANTS.

WE pay you every month.

Im embarassed for Shopify. Actually, embarassed is the wrong word. Im DISGUSTED.

Disgusted by the lack of customer service. The fact that the only way to talk to someone is through a GLITCHY chat. A chat where 60% of the time, the advisor dips out mid conversation and you’ve wasted a good 2.5 hours of your life getting NOWHERE.

No-one takes any responsibility.

Shopify sees all these rants and does NOTHING to make it better.

I see ALLLLL these people. On here, on the internet, on Reddit, on forums complaining about how bad Shopify is. And shopify doesnt do anything to improve the quality of ANYTHING for their merchants.

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Hey @Susana1600 .

Thanks for reaching out and bringing this to our attention.

I appreciate the context that you have shared with us - I am going to provide the feedback that you have shared with us to the developers. It is feedback like this that will allow us to build a better platform for merchants just like yourself.

Looking into this, could you let us know what you would like assistance with regarding your Shopify store? Also, when you were attempting to contact our live support using the Help Center, did you happen to receive any specific error messages? As this information will allow me to assist you better in this situation.

Looking forward to your response.