i have connected my Domain from hostinger,
And my SSL certificate is pending since i have started my shopify store and is not connecting . it has been more tha a week that my ssl is pending kindly suggest possible solution
Hi @cuerohub ,
Thanks for your question and your patience. The SSL most definitely should have been provisioned for your domain within 48 hours of connecting it. So, let’s get to the bottom of this for you!
If your domain is being hosted off of Shopify, please log in to your domain host account and check that your DNS settings are as follows to ensure that the SSL is not being blocked:
- Only one A Record is setup, and it needs to point to 23.227.38.65
- Must have a CNAME pointing to shops.myshopify.com
- Remove any AAAA Records and CAA Records
- Disable DNSSEC for your domain
For assistance with checking or editing these parameters, please reach out to your domain provider directly, and allow another 48 hours for your domain to fully propagate after any changes are made.
If the settings are already as mentioned above, we may need to provision your SSL certificate manually. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Contact Us page and log in to your account to create a support request.