Why is my SSL certificate still pending after connecting my domain?

Shopify Discussion

Topic summary

SSL certificate remains pending more than a week after connecting a Hostinger domain; normally provisioning completes within 48 hours. Likely causes are DNS misconfiguration or a need for manual SSL provisioning.

Required DNS settings when the domain is hosted outside Shopify:

  • One A record pointing to 23.227.38.65 (A record maps the domain to an IP address).
  • One CNAME pointing to shops.myshopify.com (CNAME creates an alias to Shopify).
  • Remove any AAAA records (IPv6 address records) and CAA records (restrict which certificate authorities can issue certs).
  • Disable DNSSEC (security extension that can block SSL issuance).

After any DNS changes, allow up to 48 hours for propagation. For editing help, contact the domain provider directly.

If DNS is already correct, Shopify may need to provision the SSL manually. Next step: contact Shopify Support via the Contact Us page (live chat, email, or callback) for account-specific assistance.

Status: unresolved; action required by the domain owner to adjust DNS or contact support.

Summarized with AI on January 30. AI used: gpt-5.
1

i have connected my Domain from hostinger,

And my SSL certificate is pending since i have started my shopify store and is not connecting . it has been more tha a week that my ssl is pending kindly suggest possible solution

2

Hi @cuerohub ,

Thanks for your question and your patience. The SSL most definitely should have been provisioned for your domain within 48 hours of connecting it. So, let’s get to the bottom of this for you!

If your domain is being hosted off of Shopify, please log in to your domain host account and check that your DNS settings are as follows to ensure that the SSL is not being blocked:

  • Only one A Record is setup, and it needs to point to 23.227.38.65
  • Must have a CNAME pointing to shops.myshopify.com
  • Remove any AAAA Records and CAA Records
  • Disable DNSSEC for your domain

For assistance with checking or editing these parameters, please reach out to your domain provider directly, and allow another 48 hours for your domain to fully propagate after any changes are made.

If the settings are already as mentioned above, we may need to provision your SSL certificate manually. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Contact Us page and log in to your account to create a support request.