Why is my online store displaying the wrong currency?

Shopify Discussion
1

My store is still showing the wrong currency (2:45 EST), so the problem is not fixed.

2

Hi @hylander ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved. To confirm I’m fully understanding, are you looking to change the currency of your shop?

If so, you will need to have the Account Owner Contact Support. This will allow our advisor team to make that adjustment so you can begin selling in the currency you wish.

Prior to making this adjustment however, there are a few considerations that you will want to take. For ease, I’ve gone ahead and outlined those below for you to review:

  • Reporting: Shopify will perform currency conversions on reports for data prior to the store selling currency change. This will allow you to look at older data if needed. It’s important to note however, that this conversion is not 100% accurate at all times.
  • Product Pricing: As the value between currencies is different, a product price’s value could mean something different and impact your margins (e.g. $20 CAD is not equal to $20 USD, is not equal to €20). Refunds processed after a currency change will also be affected by the currency change.
  • Apps: Some apps may have limitations when it comes to changing selling currency. To learn more about this, you will want to contact the app developer directly.
  • Gift Cards: Any gift cards with remaining balances in the old selling currency will not work once the selling currency of the store has been changed.
  • Shipping: All shipping rates will maintain the previous currency and will not update automatically.
  • Third-Party Carrier-Calculated Shipping: CCS will be disabled when changing currency. You will want to have our advisor team add this back.
  • Shopify Markets: Changing the store currency will also change the primary market (i.e if the store currency was set to CAD and it is changed to USD, the primary market is changed to the United States).

To learn more about those considerations, you can check out our Selling and Getting Paid in Different Currencies document as it touches on this further. If however, you’d like to proceed with the currency change, please contact us directly.

Please let me know if you have any other questions or concerns.