I have been facing an issue of store is inactive from many days even I did contact with Shopify help community through live chat later on they reply that your store is fully active you need choose plan when I login my store again same issue store again inactive even Shopify already charged their monthly fee and I sent details of payments to them as well but they are not replying me and really disappointed with the Shopify support team. I’m hoping that I can get some help from someone on here. Ticket number for reference - 36234207.
Thank you for reaching out to the Community. I’m happy to provide some guidance with your shop, as I can completely understand the urgency to get this resolved.
When you go to log into your store are you prompted with a page asking you to select a plan? If so, you will need to do so in order to regain access to your account.
With this kind of issue, it’s also best to follow up with our advisor team. You can Contact Support directly to be in touch, where we are able to investigate further and provide the best steps to help get the issue resolved as quickly as possible.
When I go to log my store no option comes only option your store is inactive and at start when I create store Shopify charged their monthly fee already and I selected a plan already.
Now from many day’s I contacting your team through chat but they are not replying me. It’s my request to solve this issue.