Why is my online store suddenly closed?

Shopify Discussion
1

Kindly provide me the specific reason why my store timecart-9481.myshopify.com is shut down ?

2

Hi @Timecart

I think your store trail period is over.

3

Hi there ,

I know my store trial period is over , but I have purchased the plan. Why
is it closed ?

4

Hi there @Timecart !

Thanks for reaching out here in the Shopify Community to share your query.

Could you check in your account owner email address attached to this store to see if you have been contacted by any of our teams about the status of your store?

You can try checking in your ‘spam’ or other folders, as email providers can sometimes filter messages like this from your main inbox.

If you haven’t been contacted by our team at all about your store, you can reach out for account support using our Help Centre here.

There we’ll be able to access and discuss your account with you securely and ensure you’re able to get the support you need.