Dear Shopify,
My Shopify store is suddenly unavailable after I purchased the Basic package, I plan to launch my store this month. It is very very urgent for me, there are lots of tasks in schedule.
I customized the theme, added products, everything Looks perfect. But now I can’t login! Please help me. My ticket is 29736775
Thank a lot
Welcome to the Shopify community!
Thanks for your good question.
For the Store Availability related you want to contact with the Shopify Support team.
Let me know if you need any more help.
We will happy to help you.
Thank you.
Hey @sultan_sulaiman !
Thanks for reaching out here.
As mentioned by @Zworthkey in this thread, they would be correct in directing you to live support in order to get this resolved.
We’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our help center here and log in to your account to create a support request.
Since this is the next step, I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!