Hi there,
I’m having trouble with the chatplugin from Facebook. I’ve activated the messenger settings on Facebook, copied the code they gave me and put it in both seperatly the theme.liquid and the wokiee theme.liquid. Both options don’t seem to work.
I’ve put it into the body tags, saved, refreshed, …
If someone has experience with this plug in and the Wokiee theme, looking forward for your help!
Hi, @Tomzei !
Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help out.
I understand that you are having issues with setting up your Facebook chat plugin on your theme. Are you able to confirm which app you are using specifically? This way I could take a look at the set up process and direct accordingly. You can also reach out to the developers directly as they could provide some more information. You can check out our guide on how to get in touch with the developers here.
In the meantime, another alternative would be to add the Shopify Inbox to your shop as this will require no manual coding. This app allows you to interact with potential customers and provide tailored recommendations, should they have any questions. This is done through a chat option that is located directly on your store and integrates with other messaging channels like Facebook Messenger and Apple Business Chat. Take a look at our Shopify Inbox Guide on how to set this up.
Feel free to reply back to this thread with any questions or updates and we can continue our conversation further!