Why isn't my Facebook chat plugin showing?

Hi Communit,

I just added the Facebook messenger plugin, but it’s not showing. I follwed the below article and below code.

https://www.facebook.com/business/help/1524587524402327

Thank You.

please send screenshot where you insert the code?

Try this,

  1. On the line below the code, paste the code from the Facebook Chat Plugin Settings.
  2. Click Save at the top to complete.

You mean here. I added not showing.

that is closing head, look for not

Not Working,

did you hit save in theme.liquid,

after that did you click finish and done in facebook business page?

Yes, No results.

please double check facebook business, the code you grabbed, just recheck if everything correct

and try to put code again below if that works,

if not works, then you have to hire Shopify expert.

Thanks for the support. I tried every possible way.

Same issue. Were you able to solve it ?

1 Like

I’m having the same issue.. please let me know what worked for you

Did you use the ella theme? Because I also have this problem, when I switch to the default theme, it can be used normally after pasting the code

website URL?

https://www.allgolife.com/

www.guambabyco.com

it’s working now.

1 Like

How could you do it? I’m having the same issue here.

Have you found the solution?