Why isn't my Facebook chat plugin showing?

Store Design

Topic summary

Users are troubleshooting why the Facebook Messenger chat plugin fails to display on their Shopify stores despite following official installation instructions. The original poster inserted the Facebook-provided code into their theme.liquid file but the widget doesn’t appear.

Common troubleshooting steps suggested:

  • Verify code placement directly below the <body> tag (not </head>)
  • Save changes in theme.liquid and confirm settings in Facebook Business Manager
  • Double-check the Facebook page ID and code accuracy

Successful solutions reported:

  • Domain configuration issue: One user discovered Facebook Business automatically added their domain as http://www instead of https:// without www. Correcting this in the chat plugin setup resolved the issue.
  • Theme updates: Updating to the latest theme version fixed the problem for some users with third-party themes.
  • Browser synchronization: Opening both Shopify and Facebook in separate tabs of the same browser helped one user.

Theme-specific challenges:

  • Multiple users with Ella, Minimal, and Prestige themes reported persistent issues
  • Some required contacting theme support or hiring Shopify experts

The discussion remains ongoing with users sharing varied success rates depending on their specific theme and configuration.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
1

Hi Communit,

I just added the Facebook messenger plugin, but it’s not showing. I follwed the below article and below code.

https://www.facebook.com/business/help/1524587524402327

Thank You.

2

please send screenshot where you insert the code?

3

tharaka911_0-1623589728828.png
tharaka911_0-1623589728828.png927×514 27 KB

4

Try this,

  1. On the line below the code, paste the code from the Facebook Chat Plugin Settings.
  2. Click Save at the top to complete.
5

You mean here. I added not showing.

tharaka911_1-1623590168222.png
tharaka911_1-1623590168222.png789×518 26.9 KB

6

that is closing head, look for not

7

Not Working,

tharaka911_0-1623591381935.png
tharaka911_0-1623591381935.png657×515 26.1 KB

8

did you hit save in theme.liquid,

after that did you click finish and done in facebook business page?

9

Yes, No results.

10

please double check facebook business, the code you grabbed, just recheck if everything correct

and try to put code again below if that works,

if not works, then you have to hire Shopify expert.

11

Thanks for the support. I tried every possible way.

12

Same issue. Were you able to solve it ?

1 Like
13

I’m having the same issue.. please let me know what worked for you

14

Did you use the ella theme? Because I also have this problem, when I switch to the default theme, it can be used normally after pasting the code

15

website URL?

16

https://www.allgolife.com/

FredShane_0-1627656949398.png
FredShane_0-1627656949398.png1546×990 180 KB

17

www.guambabyco.com

18

it’s working now.

1 Like
19

How could you do it? I’m having the same issue here.

20

Have you found the solution?